This Privacy Policy describes how Vortexify, Inc. (“Vortexify,” “we,” “our,” or “us”), formerly PraxisAI, Inc., collects, uses, discloses, and safeguards information when you use the Vortexify platform, website, APIs, applications, and related services (collectively, the “Services”).
By using the Services, you consent to the practices described in this Privacy Policy.
We may collect:
- name,
- email address,
- organization/workspace information,
- and account credentials.
We may collect:
- IP address,
- browser type,
- device type,
- operating system,
- timestamps,
- usage logs,
- feature interactions,
- and session metadata.
We may collect and process:
- prompts,
- chat history,
- uploaded datasets,
- ingested datasets,
- generated applications,
- workflow configurations,
- uploaded files,
- and related metadata.
We may use cookies, refresh tokens, and similar technologies to:
- maintain authentication sessions,
- remember organization and workspace preferences,
- improve usability,
- monitor platform usage,
- and enhance security.
Certain authentication refresh tokens may be stored temporarily during authentication flows and deleted after session establishment.
Payments are processed through third-party providers such as Stripe.
Vortexify does not store complete payment card information.
We use information to:
- provide and maintain the Services,
- authenticate users,
- process subscription payments,
- generate AI-assisted outputs,
- improve functionality and reliability,
- monitor security and abuse,
- provide support,
- enforce our Terms,
- comply with legal obligations,
- and operate our infrastructure.
Vortexify may process prompts, datasets, and related content using third-party AI providers including OpenAI and Anthropic.
Customer-submitted data is not used by Vortexify to train third-party general-purpose AI models.
Third-party AI providers may temporarily retain requests and metadata according to their own policies and legal obligations.
Customers may provide prompts, instructions, datasets, and configuration inputs through the Services. However, Vortexify maintains proprietary orchestration systems, routing logic, system instructions, and platform-level operational logic used to operate the Services.
We may share information with third-party service providers that support operation of the Services, including:
- Stripe,
- AWS,
- PostHog,
- OpenAI,
- Anthropic,
- and related infrastructure providers.
These providers may process information on our behalf subject to contractual and security obligations.
Vortexify implements commercially reasonable administrative, technical, and organizational safeguards designed to protect customer information and enterprise data.
Security controls may include:
- encryption at rest,
- encryption in transit,
- isolated VPC-based infrastructure,
- credential vaulting systems,
- role-based access controls,
- audit logging,
- workspace and organization permissions,
- and sandbox isolation technologies.
Customer data generally remains within secured private infrastructure boundaries until transmitted to customer-authorized external systems or integrations.
Authentication credentials, API keys, OAuth tokens, and connector secrets are stored using secure credential management systems and encrypted at rest.
Stored credentials are not retrievable in plaintext after submission.
Authorized Vortexify personnel may access customer data only when reasonably necessary for:
- customer support,
- troubleshooting,
- security operations,
- legal compliance,
- or platform maintenance, subject to internal access controls and confidentiality obligations.
If you choose to publish or publicly share applications or content, that information may become accessible to others.
You are responsible for reviewing permissions and ensuring confidential or regulated data is not exposed through publicly shared applications.
Vortexify is not responsible for exposure resulting from user-configured public sharing settings or insecure application logic.
By creating an account or using the Services, you consent to the use of cookies and similar technologies as described in this Privacy Policy.
Cookies and related technologies may be used to:
- maintain authentication sessions,
- remember workspace preferences,
- analyze usage,
- monitor performance,
- and improve functionality.
Users may disable certain cookies through browser settings, though portions of the Services may not function properly.
Customer chat history and account-associated data may be retained for the lifetime of an active account unless deleted by the customer.
Deleted customer data is removed from active systems and backup systems according to internal deletion procedures and retention schedules.
Enterprise customers may be subject to custom retention and deletion timelines governed by separate agreements.
Information may be processed and stored in the United States and other jurisdictions where our service providers operate.
By using the Services, you consent to such transfers.
Depending on applicable law and jurisdiction, users may have rights to:
- access personal information,
- request corrections,
- request deletion,
- object to certain processing,
- or request data portability.
Requests may be submitted to: support@vortexify.ai
The Services are not directed to children under 13.
We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy periodically.
Continued use of the Services after updates become effective constitutes acceptance of the revised Privacy Policy.
Vortexify, Inc. Formerly PraxisAI, Inc. support@vortexify.ai https://dashboard.vortexify.ai